FAQ

How long will my order take to arrive?

We aim to dispatch all orders within 1–3 working days.

Once your order has been dispatched, you’ll receive a confirmation email with your Royal Mail tracking details so you can follow your parcel’s journey.

How much is delivery?

• Standard UK Tracked Delivery: £3.95
• Free UK Tracked Delivery on orders over £75

We currently deliver within the United Kingdom only.

How do I order a personalised item?

If a product is available for personalisation, simply select the Personalisation option on the product page and enter the initials exactly as you’d like them embroidered before adding the item to your basket.

Please check all personalisation details carefully before placing your order, as we’ll embroider exactly what you enter.

How long do personalised orders take?

As each personalised item is embroidered to order, please allow a little extra time for your order to be prepared before dispatch.

Can I change my personalisation after I’ve placed my order?

If your order hasn’t entered production, we’ll always do our best to help.

Please contact us as soon as possible. Once embroidery has begun, we’re unable to make changes.

Can I return a personalised item?

Unfortunately, personalised products cannot be returned or exchanged unless they are faulty or we’ve made an error with your order.

How do I request a return?

Please email hello@houseofiris.co.uk within 14 days of receiving your order, quoting your order number and the reason for your return.

If your return is approved, we’ll send you instructions on how to return your item.

What condition must returned items be in?

Returned items must:

• Be unused and in their original condition.
• Be returned with any original packaging where possible.
• Be free from signs of wear, washing, stains, odours, pet hair or damage.

Items that show signs of use or do not meet these conditions may not be eligible for a refund.

Who pays for return postage?

Customers are responsible for return postage unless the item is faulty or we have sent the wrong item.

Returned items remain the customer’s responsibility until they are safely received by House of Iris. We recommend using a tracked postal service and retaining proof of postage.

When will I receive my refund?

Once your return has been received and inspected, we’ll let you know the outcome.

If approved, your refund will be processed to your original payment method.

My order has arrived damaged, faulty or incorrect. What should I do?

We’re very sorry if something isn’t right.

Please email hello@houseofiris.co.uk within 7 days of receiving your order, including your order number and photographs of the issue where possible.

We’ll work with you to resolve the matter as quickly as possible.

Can I cancel or amend my order?

If your order hasn’t been dispatched, we’ll do our best to make any changes or cancel it.

Please contact us as soon as possible, as we begin processing orders quickly.

How should I care for my bamboo pyjamas?

To keep your House of Iris pyjamas beautifully soft, we recommend washing them on a gentle 30°C cycle with similar colours.

Avoid bleach and tumble drying where possible, and always follow the care label provided with your garment.

Is my order suitable for gifting?

Yes. Every House of Iris order is carefully packaged with attention to detail, making it a thoughtful gift for someone special—or a treat for yourself.

How can I contact House of Iris?

If you have any questions before or after placing your order, we’d love to hear from you.

Email: hello@houseofiris.co.uk