Delivery & Returns

At House of Iris, every order is thoughtfully prepared and beautifully packaged to ensure it arrives ready to enjoy.

Delivery

We aim to dispatch all orders within 1–3 working days.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details so you can follow your parcel’s journey. We currently only offer delivery to the UK.

* Standard UK Tracked Delivery: £3.95
* Free UK Tracked Delivery on orders over £100

We use Royal Mail Tracked 48 for the majority of our deliveries, providing a reliable tracked service across the UK. Please note that personalised items will require additional processing time, as each piece is embroidered to order.  

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Returns

We hope you love your House of Iris purchase. If for any reason you’re not completely satisfied, you may request a return within 14 days of receiving your order.

To request a return, please email hello@houseofiris.co.uk with your order number and the reason for your return. Once your request has been approved, we’ll provide you with instructions on how to return your item.

Returned items must:

* Be unused and in their original condition.
* Be returned with any original packaging where possible.
* Be free from signs of wear, washing, stains, odours, pet hair, damage or any other condition that would prevent them from being sold as new.

Customers are responsible for the cost of returning unwanted items unless the item is faulty or we have made an error with the order.

Returned items remain the customer’s responsibility until they have been received by House of Iris. We strongly recommend using a tracked postal service and retaining proof of postage, as we cannot accept responsibility for returns that are lost or damaged in transit.

Once your return has been received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method.

We reserve the right to refuse a refund if a returned item does not meet the conditions outlined above.

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Personalised Items

As each personalised item is made especially for you, personalised products cannot be returned or exchanged unless they are faulty or we have made an error with your order.

Please ensure all personalisation details are correct before placing your order.

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Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery at hello@houseofiris.co.uk so we can resolve the issue as quickly as possible.

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Contact Us

If you have any questions about your order, we’d love to help.